Questions
1. How do I find a show to watch?
2. Recommended system requirements.
3. How do I watch earlier shows or episodes?
4. Video is not playing. What should I do?
5. Audio is missing. What should I do?
6. What should I do if video quality is bad?
7. What should I do if video freezes frequently?
8. Video is sluggish with the message "A javascript is taking too much time".What should I do?
9. What is my bandwidth – How can I check my network speed?
10. Can I watch GluTV on full screen?
11. Can I connect my pc/laptop to the TV so I can watch it in big screen?
12. How do I change my billing information?
13. How do I cancel my subscription?
14. How can I verify my payments?
15. How can I change my password?
16. How do I change my screen name or zip code?
17. I forgot my password. What should I do?
1. How do I find a show to watch?
a) My GluTV :
Navigation Panel in the bottom: This will allow you to browse through our collection of channels and shows. It works the following way:
- You will see from 1 to 3 dropdowns in the bottom panel. The first one lets you select your channel.
- When you select a channel you get a second dropdown of all the shows in the chosen channel. The default selection on this dropdown will be "all shows". If you look at the bottom portion, it will be filled with latest episode from each of the shows belonging to the channel.
- If you now select a show from the second dropdown, then the thumbnails in the bottom portion will now change to various episodes of the show you just chose. Now you get a third dropdown that has exactly three options:
- All: Newest to Oldest :
This is the default. If this is chosen, then all the episodes of the show will be displayed in reverse chronological order.
- All:Oldest to Newest:
If this is chosen, all episodes of the show will be displayed in chronological order
- Latest Episodes: If this is chosen then the latest 5 episodes will be shown.
When you see the episode that you need to watch shown in the bottom pane, you may click on it to play the video.
Also note that when you mouse over any of the thumbnails, you will get a tooltip that displays when this particular show was aired originally.
b)
Channel Guide:
The Channel Guide page helps you understand the weekly schedule for each of the channels carried by GluTV. The channels listed on these pages include shows that are currently aired and their weekly schedule. Clicking on any of the listed shows will take you to a show page that contains information about the particular show along with a list of episodes in our library.
c) Browse Pages:
The browse pages let you browse
through our entire collection which is organized by Groups, Channels,Shows and Episodes.You start from the group and can drill
down in to channels and shows and finally to episodes. From the episode page, you
can click on the thumbnail to go to the My GluTV page to watch that particular episode.
2. Recommended system requirements
- Windows XP Home Edition, Windows XP Professional, Windows Vista Home and Windows Vista Professional
- Microsoft Internet Explorer 6.0 or above, Firefox 2.0 or above
- Adobe Flash Player Browser Plug-in version 9 or above
- Broadband Internet Connection (750 Kbps or above recommended)
- Speakeasy - Speed Test
3. How do I watch earlier shows or episodes?
1. Scroll down on MyGluTV page
2. Select your show/episode from the guide
3. Double click on the thumbnail images to watch
You need an Adobe Flash Player Browser Plugin version 9 or above to play videos. Please make sure you have it installed. Also, there might be firewall issues. Glutv uses rtmp protocol to deliver video content. Some corporate networks and ISPs block video transmissions. Please check with your System Administrator or ISP to resolve these issues.
5. Audio is missing. What should I do?
If audio is missing from all your videos, please check that your sound card/speakers are configured and working properly using sound control panel. If you still have problems with specific videos, please let us know by clicking on '
send feedback'.
Please give us the details of the video by clicking on '
send feedback' and we will attend to this issue expeditiously.
Please check that your Adobe Flash Player Plugin is version 9 or above. Also check your internect connection speed
. We recommend broadband internet connection speed of 750 Kbps or more.
Please check your Adobe Flash Player Plugin version. Upgrade to version 9 or above.
9. What is my bandwidth – How can I check my network speed?
You can check your network speed
.
Yes. For full screen and other video control buttons, please see the image below.
Yes. If both your TV and your PC / Laptop have s-video output, you may connect them with an s-video cable and watch the video on your TV screen. For more information go to
[http://www.svideo.com/compaq1700.html].
You can change your billing information by clicking on the
"My Account" link in the header line of any page and then click on "Change Billing Info" link on the left. You can also directly go to this page by clicking on the
Change Billing Info link. Here you will be able to change your address and credit card information.
You can cancel your subscription by clicking on the
"My Account" link in the header line of any page and then click on "Cancel Subscription" link on the left. You can also directly go to this page by clicking on the
Cancel Subscription link. Here you will be able to cancel your subscription. We appreciate you give us the reason for cancellation to help us improve our service.
You can verify your payments by clicking on the
"My Account" link in the header line of any page and then click on "Payment History" link on the left. You can also directly go to this page by clicking on the
Payment History link. Here you will be able retrieve your payment information such as transaction date and amount along with any applicable description for the charges.
You can change your password by clicking on the
"My Account" link in the header line of any page and then click on "Change Password" link on the left. You can also directly go to this page by clicking on the
Change Password link. You will need your existing password to change your password. If you do not remember your password, you can always reset it in the
forgot password page.
You can change your screen name and zip code by clicking on the
"My Account" link in the header line of any page and then click on "Change Personal Info" link on the left. You can also directly go to this page by clicking on the
Change Personal Info link.
If you do not remember your password, you can always reset it in the
forgot password page. You need your email to retrieve your password, An email will be sent to you with instructions on how to set up a new password.
